How to rebuild your Outlook index to enable email contexts
In some Environments we saw that the Search Index is not built up anymore with Outlook items, to re-activate the search index follow the procedure:
If you are unable to find email as a context within instantli check first if these items are searchable within Outlook itself, if they are not searchable check the Resolution.
Resolution English:
Remove Outlook from Index
1.Go to Outlook Settings (File | Options)
2.Go to the Search settings
3.Click on Indexing Options
4.Click Modify and deselect Microsoft Outlook
5.Click Close to dismiss dialog box
6.Exit Outlook
Ensure Outlook Files Can Be Indexed
Any Outlook OST or PST file that you’re using must be allowed to be indexed by Windows. This is a default file attribute when Outlook indexing is enabled, but for some reason, it was changed during my recent OS upgrade.
1.Find all OST and PST files that you’re using on your computer. In Windows 8, OST files are usually hidden and stored in the C:\Users\[username]\AppData\Local\Microsoft\Outlook folder.
2.For each file you’re using, right click on the file(s) and select Properties
3.Click on the Advanced button on the general tab
4.Ensure that the Allow this file to have contents indexed in addition to file is checked
Re-Add Outlook to Index
Now follow the same steps in the first section and re-add Microsoft Outlook to the search index. Start Outlook, go to the Indexing Options, and add Microsoft Outlook back to the list.
Rebuild Index (Optional)
To rebuild the index:
1.Go to Outlook Settings (File | Options)
2.Go to the Search settings
3.Click on Indexing Options
4.Click Advanced
5.Click Rebuild
6.Click OK and then Close to dismiss the dialogs
Indexing will run for a while but quick search should begin working shortly, using whatever index has been built thus far.
If you are unable to find email as a context within instantli check first if these items are searchable within Outlook itself, if they are not searchable check the Resolution.
Resolution English:
Remove Outlook from Index
1.Go to Outlook Settings (File | Options)
2.Go to the Search settings
3.Click on Indexing Options
4.Click Modify and deselect Microsoft Outlook
5.Click Close to dismiss dialog box
6.Exit Outlook
Ensure Outlook Files Can Be Indexed
Any Outlook OST or PST file that you’re using must be allowed to be indexed by Windows. This is a default file attribute when Outlook indexing is enabled, but for some reason, it was changed during my recent OS upgrade.
1.Find all OST and PST files that you’re using on your computer. In Windows 8, OST files are usually hidden and stored in the C:\Users\[username]\AppData\Local\Microsoft\Outlook folder.
2.For each file you’re using, right click on the file(s) and select Properties
3.Click on the Advanced button on the general tab
4.Ensure that the Allow this file to have contents indexed in addition to file is checked
Re-Add Outlook to Index
Now follow the same steps in the first section and re-add Microsoft Outlook to the search index. Start Outlook, go to the Indexing Options, and add Microsoft Outlook back to the list.
Rebuild Index (Optional)
To rebuild the index:
1.Go to Outlook Settings (File | Options)
2.Go to the Search settings
3.Click on Indexing Options
4.Click Advanced
5.Click Rebuild
6.Click OK and then Close to dismiss the dialogs
Indexing will run for a while but quick search should begin working shortly, using whatever index has been built thus far.